RETURN POLICY 

We want you to love what you ordered from us, and we will always do our best to make it right if something goes wrong. 

We accept unworn, unused items purchased exclusively from shop.auprosports.com within 30 days from the date of purchase. 

Any product considered worn may not qualify for a refund or exchange. If a product has been purchased at a venue, it does not qualify for a return. 

Please note that shipping and handling are not refundable. 

Our return policy does not apply to items marked SALE, print on demand items, or customizable products - which includes the player name and number tees. 

All returns and exchanges must be in new, unused condition with the original tags and / or stickers attached. You will receive a return label, which must be mailed to our warehouse within 5-7 days. 

If an item is defective or was shipped in error, please contact our customer service team. A new item, if on hand, will be sent to you accordingly. 

To start a return or exchange:

• Email us at shop@auprosports.com with your order number and reason for return.

• Once approved, we’ll send return instructions.

• Once we receive the item, we’ll issue your refund or ship out the exchange.

Please note:

• Original shipping fees are non-refundable.

EXCHANGE POLICY 

If you’d like to exchange an item, we make the process simple:

• Place a New Order

To receive your replacement item quickly, start by placing a new order for the desired size, color, or style on our website.

You will be responsible for the cost of shipping for the new order.

• Return Your Original Item

Once your new order is placed, you can begin a return for the original item.

The original item must be:

• Unused, unworn, and in its original packaging

• Returned within 30 days from the date of purchase

A return shipping label will be provided; return shipping costs may be deducted from your refund unless the item was defective or we made an error.

Refund Processing

After we receive and inspect the returned item, we will issue a refund to your original payment method for the item’s purchase price (minus any applicable return shipping fees).

Refunds typically process within 1 -2 business days after inspection.

Exchanges are not processed as a direct swap. You will receive a refund for the returned item and be charged separately for the replacement.

As with returns, SALE and personalized items are not eligible for exchange.

CARRIER & DELIVERY ISSUES

Once your order ships, you’ll receive a tracking number to follow its journey. If your package is delayed, marked as delivered but not received, or appears lost in transit:

• Start by checking with neighbors, front desks, or mailrooms.

• Contact the carrier directly for the most accurate delivery info.

• Still no luck? Email us and we’ll work with the carrier to file a claim or help find a resolution.

Please note: We are not responsible for packages lost or stolen after confirmed delivery by the carrier. We recommend selecting a secure delivery location at checkout or adding shipping protection if offered.

CHARGEBACK & DISPUTE POLICY

We are committed to providing timely support and solutions if your order experiences any issues with shipping or delivery.

If you believe your order was not delivered or arrived damaged, please contact our customer service team first at shop@auprosports.com. We are happy to assist with tracking updates, replacement items (if available), or a refund where appropriate.

Filing a chargeback without first reaching out to us delays resolution and may result in being blocked from future purchases.

We work closely with our shipping carriers to verify delivery and will provide any necessary documentation for disputes. Please note that fraudulent or unwarranted chargebacks will be contested with supporting evidence, including tracking confirmations and carrier records.

CUSTOMER SERVICE 

Our team is available Monday - Friday 9 am to 5 pm EST answering any questions or emails that come their way. 

Please contact shop@auprosports.com for all inquiries. 

*During high volume time frames please note that it could take up to 48 hours for a response. Our team also travels / executes pop-up shops, so we appreciate your patience.  

Below are a few frequently asked questions for reference: 

FAQ’S  

ORDER INQUIRIES 

When will I receive my order? 

Several items within the shop are custom made, on demand just for you. We ask for 3 - 4 business days to produce and process your order. Occasionally we will offer products as pre-orders. Pre-orders are indicated in the product description and will ship according to the time to produce after the pre-order window is complete. 

Once your order is shipped, delivery time will be determined by the method you chose:

• Standard Flat Rate: 5-8 business days

• Ground: 3-5 business days

• Air: 1-3 business days

• Flat Rate International: 12-15 business days

Delivery times are estimated and subject to change based on carrier.

Circumstances beyond the carriers’ control do not allow for a refund.

What is the status of my order? 

When your order is placed you should receive an order confirmation via email or SMS, depending on which contact info you entered at checkout. If you didn’t receive a confirmation, please contact us at shop@auprosports.com. Once your order ships, you will receive a shipping confirmation email with tracking information.

Can I combine orders? 

Unfortunately we cannot combine orders, they are individually processed as soon as they are placed.

Can I change or cancel my order?

We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has been processed, we cannot make any changes. 

Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.

Do items ship separately?

Yes, our shop does ship items from multiple facilities. Because of this you may receive your order in separate shipments and on different days. Tracking will be provided from each location. 

Do you ship to APO/FPO addresses? 

We do! When shipping to an APO please make sure to include the complete APO address and select USA as the country. Please note that all packages addressed to APO & FPO addresses require shipping via the United States Postal Service. Packages, at times, cannot be tracked with USPS. Therefore Athletes Unlimited cannot guarantee delivery and will not accept liability for lost, stolen, or damaged goods.

INTERNATIONAL INQUIRIES

Please double check your shipping address for accuracy prior to placing your order. We use FedEx and DHL as our international shipping providers. They hand shipments off to the country’s postal provider once the shipment has cleared customs. In some countries additional tracking info is not available once handed off to local carriers. 

If your order is delayed it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials for assistance.

Are there additional shipping costs for International orders? 

Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country. We are not responsible for these fees and are unable to supply estimated duties and taxes, as this information varies by country. 

As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be. 

PRODUCT INQUIRIES

What are your instructions for washing & care of apparel?

The bulk of our garments are pre shrunk. We recommend turning items inside out (to protect the graphic or design), machine wash cold, tumble dry on low or hang dry to avoid any additional shrinkage. 

What if the color received varies from the color purchased online?

Athletes Unlimited cannot guarantee that exact colorations of the product images are showcased on the site and match perfectly to production. There are times where a product may come out slightly different based on inventory availability or a wash technique utilized - however it should always resemble what was purchased. If there is ever a time you feel otherwise, please reach out to us at shop@auprosports.com.

SIZING

Sizing varies across our products. Descriptions, style listings, and size charts within the site should be able to assist based on the manufacturer. 

If the item doesn’t fit as hoped, contact us to inquire about an exchange. Not all items are eligible for exchange or return, but if you reach out to us we can let you know if your order is eligible. Please note that any shipping and handling costs associated with an exchange are the responsibility of the customer.